Dernières IBM C2010-564 examen pratique questions et réponses

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Code d'Examen: C2010-564
Nom d'Examen: IBM (Fundamentals of Applying Tivoli Storage Solutions V3)
Questions et réponses: 100 Q&As

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NO.1 What should be done to complete the Solution Project after collecting customer
requirements and
educational/experience level of personnel, creating a solution design and proposal, and
presenting the
solution proposal?
A. have a formal IT Management sign-off on the purchase order
B. schedule a formal service review with the chief operations officer and staff
C. execute a formal review with the IT manager to confirm acceptance and solution
compliance
D. schedule a formal customer sign-off on the proposed Scope Document or Statement of
Work
Answer: D

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NO.2 Which query displays information about client node server storage utilization?
A. AUDITLIBRARY
B. AUDIT VOLUME
C. QUERY STORAGE POOL
D. QUERY AUDITOCCUPANCY
Answer: D

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NO.3 The proposed storage solution design must address the requirement for monitoring,
discovery of new
resources, and provide detailed information so that cost recovery (chargeback) of data
resources can be
accomplished. Which IBM product fulfills this requirement.?
A. IBM Tivoli Storage Productivity Center
B. IBM Chargeback for Storage Networks
C. IBM Tivoli Storage Manager for Chargeback
D. IBM Tivoli Storage Manager for Enterprise Resource Planning
Answer: A

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NO.4 During the interview with the customer it is determined that there are no full time
employees assigned to
manage the storage infrastructure and that there will be a need for three IBM Tivoli Storage
Manager
(TSM) servers and over 2000 TSM clients. Which recommendation should be included in the
education
document?
A. that the customer call IBM Support if they have trouble
B. that the customer have their senior storage administrator administer the training
C. that the customer transfer two existing employees to this department and begin training
D. that the customer have their storage administrators work with IBM to schedule classes for
the products
to be implemented
Answer: D

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NO.5 Which currently marketed IBM product allows a customer to store large amounts of
data by using a
chronological and event-based data retention policy?
A. IBM Information Archive
B. IBMTS7560GProtecTier
C. IBM Tivoli Storage Manager DR550
D. IBM Tivoli Storage Manager Extended Edition
Answer: A

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NO.6 A customer using IBM Tivoli Storage Manager (TSM) has the infrastructure and
hardware necessary to
recover the TSM server to a remote location. The procedure to recover the TSM server is
documented in
a Microsoft Word (MS Word) file in one of the UNIX administrator's laptop. Which
recommendation should
be documented and provided to the customer?
A. Ask the UNIX administrator to send an e-mail to the IT organization with the MS Word file.
B. Backup the MS Word file with TSM and restore it in the disaster recovery remote location
daily.
C. Post the MS Word file in a shared drive on one of the file and print servers on the remote
location
D. Configure Disaster Recovery Manager and document the procedure so it is part of the
TSM database.
Answer: D

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NO.7 The customer environment analysis has identified benefits by improving backup
granularity. IBM Tivoli
Storage Manager (TSM) FastBack can be integrated with IBM Tivoli Storage Manager to
improve
recovery. Which feature does TSM FastBack integration add to accomplish this?
A. multi-session backup
B. bare machine recovery
C. block-level incremental backups
D. progressive incremental backups
Answer: C

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NO.8 Which application shows data storage trending for the customer's storage
requirements?
A. IBM Tivoli Netcool
B. IBM Tivoli Asset Manager
C. IBM Tivoli Common Reporting
D. IBM Tivoli Enterprise Monitoring
Answer: C

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NO.9 Which difference is reflected in a gap analysis?
A. between software versions
B. between expected and actual results
C. between storage capacity and actual usage
D. between actual and projected labor requirements
Answer: B

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NO.10 A company's IT Manager has requested a topology view of the storage area network
infrastructure.
Which product provides this function?
A. IBM Tivoli Storage Area Network Manager
B. IBM Tivoli Storage Productivity Center Basic Edition
C. IBM Tivoli Storage Productivity Center for Replication
D. IBM Tivoli Storage Manager for Storage Area Networks
Answer: B

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NO.11 A customer has two 5 TB MS SQL databases with critical data to the business. Which
products should
be recommended to the customer in order to run database backups online with optimal
performance?
A. IBM Tivoli Storage Manager (TSMJ for Databases and TSM API
B. TSM for Databases and TSM for Storage Area Networks
C. TSM for Databases and TSM for Enterprise Resource Planning
D. TSM for Databases and IBM Tivoli Continuous Data Protection for Databases
Answer: B

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NO.12 A company is adding virtual machines to their environment. What is the most effective
way to allow file
level backups?
A. VMware Consolidated Backup
B. Volume Shadow Service Virtual Snapshot
C. IBM Tivoli Storage Manager for Microsoft Hyper-V
D. IBM Tivoli Storage Manager for Virtual Environments
Answer: D

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NO.13 A customer environment is going through a lifecycle process where legacy
applications and old backup
infrastructure will be consolidated and migrated to an IBM Tivoli Storage Manager (TSM)
backup
environment. The consolidated applications consist of one Windows server containing small
files and four
LAN-free MS Exchange servers. The TSM environment is operating at 90% of its capacity
and consists of
one TSM server backing up to an IBM 3583 library with four LT04 drives. The current backup
environment
uses a GigE dedicated backup network. Which list of hardware components should be
documented and
provided to the customer in order to add the new servers to the backup infrastructure?
A. four HBAs and additional LT04 drives
B. five GigE NICs and additional LT04 drives
C. one HBAs, four GigE NICs, and additional LT03 drives
D. four HBAs, five GigE NICs, and additional LT04 drives
Answer: D

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NO.14 Which two pieces of information should be included in the description of the current
storage Service
Level Agreement (SLA)? (Choose two.)
A. backup window
B. age of hardware
C. cost of maintenance
D. data retention requirements
E. roles and responsibilities documentation
Answer: A

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NO.15 The customer is running database applications for geological data and the amount of
data is growing
tremendously. The database server handles more than 30 TB of data. A month ago the IT
environment
was audited and feedback was that the recovery time of the database server took too much
time. The
customer has all the data on an IBM SAN volume controller. The data is backed up by IBM
Tivoli Storage
Manager (TSM). Which product solution gives a better Recovery Time Objective and should
be in the
proposal?
A. IBM Tivoli Storage FlashCopy Manager
B. IBM Tivoli Storage Productivity Center for Data
C. IBM Tivoli Storage Manager FastBack + repository of 40 TB
D. IBM SAN Storage 30 TB +Global Mirroring License + IBM Tivoli Storage Productivity
Center for
Replication
Answer: A

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Code d'Examen: HP2-E59
Nom d'Examen: HP (Introduction to Selling Servers, Storage, Networking and Services)
Questions et réponses: 70 Q&As

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NO.1 Why does HP use the term polymorphic storage to describe HP 3PAR StoreServ storage?
A. Because it is future proof in that it exists in several forms and can grow with freedom in any
direction
B. Because it includes patented variable chunking with intelligent container matching for faster
backups
C. Because it can achieve twice the VM density in physical VMware vSphere environments
D. Because it reduces storage capacity by up to 50% thus increasing free disk capacity, while
decreasing service and support costs
Answer: A

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Reference:http://www.webprojektserver.de/sites/Borgware/fileadmin/user_upload/pdfs/ 04_Decem
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NO.2 Your healthcare customer wants to add a separate location for a family practice. They want
the new location to have seamless integration into the main location network and support a
maximum of five users. Which cost-effective HP networking solution should you recommend?
A. HP FlexManagement with an HP OfficeConnect switch
B. HP FlexFabric with an HP 2920 series switch
C. HP FlexFabric with an HP M220 access point
D. HP FlexBranch with an HP MSR930-series router
Answer: A

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NO.3 What is the difference between a network switch and a network router?
A. A network switch connects devices for communication via Ethernet; a network router connects
networks to enable communication between them.
B. A network switch enables device connections over wireless networks; a network router enables
network communications over wireless networks.
C. A network switch enables multiple devices to share the same monitors; a network router enables
devices to use multiple monitors.
D. A network switch connects networks to enable communication; a network router connects
devices for communication over Ethernet.
Answer: A

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NO.4 What does ease of integration mean as one of the important IT trends for small and medium
business?
A. Full integration between security, ease of use, and scalability in computing
B. Integration toward the right computing environment to meet future requirements
C. Integration toward simplified growth with cost controls
D. A totally integrated solution across server, storage, and network infrastructures
Answer: D

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NO.5 Which benefit does an HP Care Pack offer that the HP standard product warranty does not?
A. Firmware and software upgrades
B. Replacement of defective parts
C. Support outside of standard business hours
D. Troubleshooting support
Answer: D

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Reference:http://h71016.www7.hp.com/html/helpmechoose/carepacks/care_packs_psg.asp

NO.6 Which HP series of network switches is unmanaged?
A. HP 1400-series switches
B. HP 1800-series switches
C. HP 1900-senes switches
D. HP 2500-series switches
Answer: A

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Reference:http://h17007.www1.hp.com/us/en/networking/products/switches/HP_1410_Switch_Se
r ies/index.aspx#tab=TAB1

NO.7 What is the difference between computer memory and computer storage?
A. Computer memory is the storage hierarchy; computer storage is a subset of the computer
memory.
B. Computer memory handles data from input devices; computer storage handles data from output
devices.
C. Computer memory is the fast, volatile data-retention technologies; computer storage is the
slower, permanent data-retention technologies.
D. Computer memory includes the arithmetic unit of the CPU; computer storage includes the
control unit of the CPU.
Answer: C

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NO.8 Which statement about types of care available from HP Technology Services is true?
A. HP Foundation care offers only hardware services while HP Core Services care offers hardware
and software services.
B. HP Reactive care offers only the standard warranty and on site services while HP Core Services
care offers full solution support
C. HP Foundation care offers only reactive support while HP Proactive care offers reactive support
and proactive support.
D. HP BreakFix care offers only hardware repairs while HP Core Services care offers software and
hardware support.
Answer: C

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Code d'Examen: HP2-N36
Nom d'Examen: HP (HP Vertica Solutions [2012])
Questions et réponses: 50 Q&As

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NO.1 What are the benefits of ordenng data in projection design? (Select two.)
A. It enables optimum encoding.
B. It enables partitioning of data.
C. It enables efficient sharing of data between similarly-ordered projections.
D. , It enables efficient application of query predicates.
E. It enables segmentation of data.
Answer: B,D

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NO.2 What is the purpose of Vertica's transaction model? (Select three.)
A. Transactions mean that undo logs are not needed.
B. Transactions are used to maintain partitions.
C. Transactions are only written upon an explicit commit being issued
D. Transactions are used for data recovery.
E. Transactions are used to delete data.
F. Transactions are used to maintain segmentation.
Answer: B,E,F

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NO.3 What distinguishes table partitioning from projection segmentation?
A. If table data is partitioned, associated projections can only be replicated.
B. If table data is partitioned, the table cannot participate in a prejoin projection.
C. If table data is partitioned, associated projections cannot be segmented.
D. If table data is partitioned, associated projections can also be segmented.
Answer: B

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NO.4 How does Vertica implement high availability in a clustered environment?
A. full replicas of fact tables and segmented dimension tables
B. full replicas of all data on all nodes
C. built-in redundancy of data
D. continuous mirroring of data
Answer: B

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NO.5 What are characteristics of projections in Vertica? (Select three.)
A. A projection can contain data from one or more source tables.
B. A projection can contain data from only one source table.
C. A projection can contain a subset of rows from the source table.
D. Each projection contains all rows from the source table.
E. A projection can contain a subset of columns from the source table.
F. Each projection contains all columns from the source table.
Answer: B,C,F

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NO.6 During Vertica installation, how do you install onto multiple nodes of a cluster?
A. You must install the application individually on each node
B. Run the installation script from the Console machine once per node.
C. Pass the lP address or node names as part of the -s argument, and it will install the application on
each node,
D. Pass the IP addresses or node names to spread and it will install the application on each node.
Answer: C

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Code d'Examen: HP2-E60
Nom d'Examen: HP (Selling HP Cloud, Converged Systems and Services)
Questions et réponses: 50 Q&As

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NO.1 You are working with a customer who seems reluctant to consider moving to the cloud. What
are two common and valid fears that this customer might have that HP solutions address? (Select
two.)
A. relatively large investment required for initial entry into a cloud platform
B. broader and deeper knowledge required to manage SLA contracts with service providers
C. integration with equipment hosted in other data centers
D. vendor lock-in and the consequences of not having choice
E. complexity in deployment and manageability because the customer lacks experience
Answer: C,E

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NO.2 A customer is trying to decide which type of cloud service delivery would be the best model
for their business.
What should you tell this customer to help them make the decision?
A. A single-tenant private cloud is more secure and avoids the complexity challenge of other cloud
service models.
B. The utility computing model of a multiple-tenant public cloud requires less OpEx, thereby
lowering long-term costs.
C. A hybrid approach enables them to address IT service delivery challenges in the most efficient
and cost-effective way.
D. The resource portability of a federated community cloud combines the best practices of public,
private, and hybrid clouds.
Answer: D

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NO.3 How does the HP Converged Cloud delivery model differ from that of the competition?
A. Common architecture
B. Homogeneous approach
C. Single cloud delivery type
D. Siloed deployment
Answer: A

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Reference:http://h10124.www1.hp.com/campaigns/enterprise/convergedcloud/us/en/ 4AA4-0797E
NW.pdf(page 2)

NO.4 A customer currently has separate IT applications that require dedicated management tools.
The customer wants to simplify this management and better utilize their existing applications and
equipment.
Which action should you recommend to the customer?
A. Convert their existing applications to cloud services.
B. Implement a converged infrastructure
C. Allow employees to use their own devices to access company resources.
D. Provide mobile management access to the IT department.
Answer: A

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NO.5 An enterprise has deployed a small-scale cloud environment and is ready to move to a more
strategic deployment for their business-critical workloads. They are looking for a model to deliver
cloud services in the most flexible and cost-effective manner.
What should you recommend?
A. a hybrid delivery model to provide an optimal mix of availability, security, performance, and cost
B. a community model to host a heterogeneous production environment and services from multiple
service providers
C. a private model that would enable them to move business-critical data seamlessly
D. a public model that would enable them to modernize applications without replacing them
Answer: C

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NO.6 A customer with 100 virtual machines wants to reduce server sprawl and minimize the
complexity of the hardware platforms that they use to virtualize their environment.
Why is an HP Converged System 300 for Virtualization a good choice for this customer?
A. It offers a modular, factory-built system with software-defined storage.
B. It is designed for a Microsoft Hyper-V virtualization layer and management stack.
C. It enables them to deploy a density-optimized solution that is scalable and reliable.
D. It features a high-performance BladeSystem architecture with Virtual Connect and 3PAR.
Answer: A

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NO.7 A customer with an HP CloudSystem needs to specify the requirements for an application
infrastructure. To speed deployment, they want to perform the required tasks in an automated
fashion.
How can this customer use Cloud Maps in this situation?
A. As a workflow diagram to reference when programming infrastructures
B. To provide software models in the environment
C. As a pre-packaged template for the new environment
D. As a service catalog to deploy workflows
Answer: C

HP   HP2-E60   HP2-E60 examen
Reference:http://www.zdnet.com/blog/btl/hp-intros-converged-cloud-for-hybrid-enterpriseenviron
ments/73528(second last paragraph)

NO.8 Which technology eliminates vendor lock-in and enables application portability in HP public
clouds?
A. OpenStack
B. Virtualization
C. Kernel-based virtual machines
D. CloudStack
Answer: A

HP   HP2-E60   HP2-E60 examen
Reference:http://www.hpcloud.com/why-hp-cloud

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Code d'Examen: HH0-220
Nom d'Examen: Hitachi (HDS Certified Implmenter-Modular)
Questions et réponses: 109 Q&As

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NO.1 When implementing host access security for a LUN in a Hitachi Unified Storage system, to what is the
host WWN applied?
A. Host Group
B. Storage Group
C. Domain Group
D. Link Group
Answer: A

certification Hitachi   HH0-220   certification HH0-220   HH0-220

NO.2 What are two ways to register a new Hitachi Unified Storage system with Storage Navigator Modular 2?
(Choose two.)
A. SNM2 can scan a range of IP addresses.
B. SNM2 can import a .CSV file containing IP addresses.
C. The controller IP addresses can be entered into SNM2.
D. SNM2 automatically detects connected arrays using UDP broadcasts.
Answer: A,C

certification Hitachi   certification HH0-220   HH0-220

NO.3 Which two operations can be performed with the Web utility on a Hitachi Unified Storage system?
(Choose two.)
A. Take a simple trace.
B. Install license keys.
C. Perform an online microcode update.
D. Perform an offline microcode update.
Answer: A,D

Hitachi   HH0-220 examen   HH0-220   HH0-220   HH0-220 examen

NO.4 You are upgrading a Hitachi Unified Storage (HUS) system with the File Module option. Which
combination is required to support this upgrade?
A. FC connectivity between the HUS and the File Module plus the Hitachi BOS F software bundle
B. 10GbE connectivity between the HUS and the File Module plus the Hitachi BOS M software bundle
C. FCoE connectivity between the HUS and the File Module plus the Hitachi BOS F software bundle
D. FC connectivity between the HUS and the File Module plus the Hitachi BOS N software bundle
Answer: A

Hitachi examen   HH0-220   HH0-220   HH0-220 examen   HH0-220 examen

NO.5 What needs to be replaced in case of a local memory DIMM failure on a Hitachi Unified Storage
controller?
A. the controller
B. the local memory DIMM
C. the controller and the local memory DIMM
D. the controller, the local memory DIMM and the cache DIMMs
Answer: C

Hitachi   HH0-220   HH0-220 examen   HH0-220 examen

NO.6 A customer wants to create a multi-path environment for a specific Redhat Linux application on a
Hitachi Unified Storage system. They have created Host Groups on all of the available ports and mapped
the logical units accordingly. Which two multi-pathing options can be used for active/active connectivity?
(Choose two.)
A. Device Mapper
B. Multipath I/O (MPIO)
C. Hitachi Dynamic Link Manager
D. Multiplexed I/O (MPxIO)
Answer: A,C

Hitachi   HH0-220   HH0-220 examen   certification HH0-220   certification HH0-220   HH0-220

NO.7 A customer wants to migrate data between two Hitachi Unified Storage systems using TrueCopy. What
are two requirements? (Choose two.)
A. The DM-LU must be greater than 10GB.
B. There must be FC connectivity between the arrays.
C. The P-Vol and S-Vol size must be equal.
D. A Command Device must be created.
Answer: A,C

certification Hitachi   HH0-220   HH0-220

NO.8 How should the Hitachi Unified Storage systems dual power supplies be connected?
A. by FS6 circuits breakers
B. only one should be connected, the other being standby
C. by adjacent sockets on a single power distribution unit
D. by two independent and appropriately rated power distribution units
Answer: D

Hitachi   HH0-220   HH0-220   HH0-220 examen

NO.9 A Hitachi Unified Storage system is connected to a Solaris server. If you want to optimize performance
for the host I/Os, how do you determine the appropriate queue depth value?
A. Set queue depth to 1.
B. Use the operating system default value.
C. The value is set according to the results of the initial SCSI inquiry.
D. Using the Host installation guide for Fibre Channel.
Answer: D

Hitachi   certification HH0-220   HH0-220   certification HH0-220

NO.10 You have been asked to allocate storage from a Hitachi Unified Storage system to a cluster of AIX
hosts. The application owner wants you to make sure that the queue depth is set to 16 for all the LUNs.
Where do you define the queue depth?
A. on each LUN
B. on the server HBAs
C. on the WWNN Target Ports
D. on the WWPN Target Ports
Answer: A

Hitachi   HH0-220   HH0-220   HH0-220 examen

NO.11 A customer wants to start using ShadowImage on several of their existing Hitachi Unified Storage
systems. They would like a solution to centrally configure their Point-in-Time copies. Which product would
you recommend?
A. Hitachi Dynamic Replicator
B. Hitachi Universal Replicator
C. Business Continuity Manager
D. Hitachi Replication Manager
Answer: D

Hitachi examen   HH0-220 examen   HH0-220   HH0-220 examen

NO.12 What is Hitachi Data System's recommended practice for zoning?
A. port-based zoning
B. zoning is optional
C. single HBA zoning (one HBA per zone)
D. single operation system zoning (all HBAs from one OS in a zone)
Answer: C

Hitachi   HH0-220   HH0-220

NO.13 A customer has a Hitachi Unified Storage (HUS) system model 110 configured with iSCSI I/O interface
boards. They now want to connect it to a FC-SAN and have purchased the FC-Option upgrade to do so.
Which two tasks must be performed on the HUS system? (Choose two.)
A. Set the HUS FC port topology as Fabric.
B. Set the HUS FC port topology as Point-to-Point.
C. Install and enable the FC-Option on the HUS.
D. Install and enable the FC Expansion Board.
Answer: B,C

certification Hitachi   HH0-220   certification HH0-220   HH0-220 examen   HH0-220

NO.14 A customer has identified a performance bottleneck with Online Transaction Processing (OLTP)
production host LUNs. The performance improvement plan includes a change to the Hitachi Dynamic Link
Manager load balancing algorithm which is currently set to Round Robin. Which setting would you
recommend?
A. Least I/Os
B. Least blocks
C. Extended Round Robin
D. Extended Least blocks
Answer: A

Hitachi   HH0-220   HH0-220

NO.15 What are three characteristics of the Hitachi Unified Storage systems active/active controller design?
(Choose three.)
A. SNM2 GUI is used to turn on active/active controller processing.
B. Workload is automatically balanced between controllers.
C. When creating a LUN the default controller must be selected.
D. The processor of Ctlr0 can access the Fibre Channel (FC) ports of Ctrl1.
E. Non disruptive firmware upgrade is possible even if a host is connected by only one path.
Answer: B,D,E

Hitachi   HH0-220   HH0-220

NO.16 You have just allocated four 3TB LUNs from a Hitachi Unified Storage System to a set of ESX 4.x
servers. The VMware administrator can see volumes that are assigned to the servers from an older
storage array, but not the volumes you have just allocated. What is the most likely cause?
A. The FC switch ports need to be disabled/enabled to force the HBAs to re-login to the fabric.
B. This a newer storage array with an older version of ESX so the HBA drivers need to be updated.
C. ESX 4.x servers cannot recognize volumes that are 2TB or larger.
D. The rescan function in VMware is not working, so both servers need to be rebooted.
Answer: C

Hitachi   HH0-220   HH0-220 examen   HH0-220

NO.17 You want to configure SNMP on a Hitachi Unified Storage system. The license key is already installed
and enabled. What are two key steps when configuring SNMP? (Choose two.)
A. Import the MIB file into the HUS.
B. Install an SNMP Manager on the HUS.
C. Create the SNMP environment file in the HUS.
D. Register the SNMP configuration files in the HUS.
Answer: C,D

Hitachi   HH0-220   HH0-220 examen

NO.18 A customer will be implementing a Hitachi Unified Storage File Module two-node NAS cluster with one
SMU. How many power connections are necessary?
A. 3
B. 4
C. 5
D. 6
Answer: C

Hitachi   certification HH0-220   HH0-220   HH0-220 examen   certification HH0-220

NO.19 What are two effects of persistent binding? (Choose two.)
A. Persistent binding can speed up path failover.
B. Persistent binding guarantees Command Device security.
C. Persistent binding can speed up the server boot process.
D. Persistent binding guarantees that target assignments are preserved between reboots.
Answer: C,D

Hitachi   HH0-220 examen   certification HH0-220   HH0-220   certification HH0-220

NO.20 You are implementing a Hitachi Unified Storage File Module cluster with a single SMU. How do you run
the smu-config script?
A. Connect an Ethernet cable and login as supervisor.
B. Connect a serial null-modem cable and login as supervisor.
C. Connect an Ethernet cable and login as root.
D. Connect a serial null-modem cable and login as root.
Answer: D

Hitachi examen   HH0-220   HH0-220   HH0-220   HH0-220

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Code d'Examen: HH0-440
Nom d'Examen: Hitachi (Storage Architect - Performance and Virtualization)
Questions et réponses: 117 Q&As

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NO.1 Which HDS product is used to define and report Logical Group configurations?
A. Hitachi Tuning Manager
B. Hitachi Device Manager
C. Hitachi Tiered Storage Manager
D. Hitachi Storage Services Manager
Answer: B

Hitachi   HH0-440   HH0-440   HH0-440   HH0-440 examen

NO.2 When planning for capacity growth and performance for a new application, which three metrics are
necessary to determine the required back-end storage configuration? (Choose three.)
A. anticipated read/write IOPS
B. cache read hit ratios
C. queue depths
D. transfer rates
E. IOPS per physical disk
Answer:ABE

Hitachi examen   HH0-440 examen   HH0-440 examen   HH0-440 examen

NO.3 Which two statements are true about the Hitachi Tuning Manager Agent for RAID Product Interval (PI)
record type? (Choose two.)
A. Performance data is collected by the Agent Collector at specified intervals and summarized for every
hour/day/week/month/year.
B. Configuration data is collected by the Agent Collector at specified intervals and summarized for every
hour/day/week/month/year.
C. Performance Reporter can directly access Product Interval records through Hitachi Tuning Manager.
D. Product Interval.
Answer:AC

certification Hitachi   HH0-440 examen   HH0-440 examen   certification HH0-440   HH0-440

NO.4 A customer reports erratic occurrences of concurrent slow downs involving multiple servers directly
attached to a large enterprise storage system. Each server supports an independent application and uses
dedicated port processors and RAID Groups. Storage replication, thin provisioning, and external storage
are used. If this problem originates in the storage, what are the two most likely causes? (Choose two.)
A. highly concurrent PAIRCREATE
B. storage system microcode problem
C. high internal path utilization
D. high cache Write Pending
Answer:AD

Hitachi examen   certification HH0-440   HH0-440 examen   HH0-440

NO.5 Which three metrics aid in calculating how long a block of data remains available in cache after its last
access? (Choose three.)
A. IOPS rate into the cache partition or storage system
B. number of available cache segments
C. the cache hit rate
D. average response time
E. average LUN queue size
Answer: ABC

Hitachi   certification HH0-440   certification HH0-440   HH0-440

NO.6 A customer reports OLTP database response times as measured by Oracle have tripled from 1 ms to 3
ms. Comprehensive data collection is present throughout the incident. Which three metrics are most
relevant? (Choose three.)
A. LDEV response time
B. LUN queue depth
C. port utilization (% Busy)
D. cache hit ratio
E. BED utilization
Answer: ACD

Hitachi   HH0-440   HH0-440   certification HH0-440   HH0-440   certification HH0-440

NO.7 A customer, which runs a large Web server farm as an Internet service and hosting provider, wants to
consolidate the data from all these servers from the internal server disks to an iSCSI SAN solution which
uses a Universal Storage Platform (USP) V as the storage system. The IO is generally random read in
small block size. Which two RAID Group configurations would you recommend for the USP V? (Choose
two.)
A. RAID1 2+2
B. RAID1 4+4 C. RAID5 7+1
D. RAID6 6+2
Answer: CD

Hitachi   HH0-440   HH0-440 examen   HH0-440 examen

NO.8 Which three statements are true regarding Hitachi storage configurations for Microsoft Exchange
Server? (Choose three.)
A. RAID6 is a recommended RAID level for the database RAID Groups.
B. RAID1+0 is a recommended RAID level for the database RAID Groups.
C. RAID5 is the recommended RAID level for the log RAID Groups..
D. LUN concatenation (LUSE) is not recommended.
E. VDEV striping is a recommended configuration for database RAID Groups.
Answer: BDE

certification Hitachi   HH0-440 examen   certification HH0-440   certification HH0-440   certification HH0-440

NO.9 Which two Hitachi Professional Services are available for modular and enterprise performance
assessment and troubleshooting? (Choose two.)
A. Storage Platform Assessment (SPA)
B. Implementation Service for Hitachi Tuning Manager
C. Implementation Service for Hitachi Storage Services Manager Software
D. Tiered Storage Planning and Design Service
Answer:AB

certification Hitachi   HH0-440   certification HH0-440   HH0-440   HH0-440 examen   HH0-440

NO.10 Performance monitor data indicates that CHP utilization may be causing a bottleneck in a Universal
Storage Platform (USP) series system during periods of intense processing. Which two actions should be
considered to increase IOPS during the bottleneck periods? (Choose two.)
A. Configure the paths using high-speed mode.
B. Spread the load across more CHP processors and paths.
C. Spread the load across more RAID Groups.
D. Spread the load across more LUNs.
Answer:AB

Hitachi   HH0-440   certification HH0-440   HH0-440 examen   HH0-440

NO.11 A customer runs two geographical dispersed data centers and plans to merge both data centers' SANs.
Which three should be considered when planning the ISL installation and configuration? (Choose three.)
A. distance
B. ISL trunk setup/configuration
C. estimated throughput
D. fabric trunk setup/configuration
E. buffer credits
Answer: ABC

Hitachi   HH0-440   HH0-440

NO.12 A Microsoft Exchange administrator team is responsible for managing five mailbox servers and
maintaining acceptable service level objectives for your organization's email users. Accordingly, they
want to setup Windows Performance Monitor to actively monitor the Exchange servers. Which
Performance Monitor counter should be monitored for the Exchange database LUNs?
A. disk write bytes/second
B. disk read bytes/second
C. IO delays per sec
D. average disk read latency (ms)
Answer: D

Hitachi examen   HH0-440   certification HH0-440   certification HH0-440   HH0-440

NO.13 In IOSTAT, which two Solaris metrics are used to determine the average read block size to a device?
(Choose two.)
A. reads per second (r/s)
B. kilobytes read per second (kr/s)
C. block size (bs)
D. read block size (rbs)
Answer:AB

certification Hitachi   HH0-440   HH0-440   HH0-440   HH0-440 examen

NO.14 A customer is using Hitachi Dynamic Provisioning (HDP) on a Universal Storage Platform (USP) V
and runs an Oracle database on HDP Volumes allocated to a HDP Pool. The customer is experiencing
unexpected growth of the database and a lack of capacity in the HDP Pool. What should be done?
A. Build a new HDP Pool using the same disk and RAID type and migrate the DP-Volumes to the new
pool.
B. Build a new HDP Pool using any disk and any RAID type and migrate the DP-Volumes to the new pool.
C. Extend the existing HDP Pool with Pool Volumes using the same RAID and disk type.
D. Extend the existing HDP Pool with Pool Volumes using any RAID and disk type.
Answer: C

certification Hitachi   HH0-440   HH0-440 examen

NO.15 To eliminate disk related performance issues, which three Hitachi Tuning Manager reports would be
most useful for analyzing Microsoft 2007 Exchange Storage Group LUN activity? (Choose three.)
A. RAID Map reports
B. RAID Group Configuration reports
C. RAID Group Utilization reports
D. Logical Device Response Time reports
E. Exchange MAPI Connection reports
Answer: ACD

Hitachi   HH0-440   HH0-440

NO.16 Which three actions will help to reduce the level of Write Pending data in cache during periods of
intense random update processing? (Choose three.)
A. Switch to faster disk drives.
B. Migrate from RAID5 to RAID1.
C. Spread the load across more RAID Groups.
D. Spread the load across more ports.
E. Spread the load across more LUNs.
Answer: ABC

Hitachi   HH0-440 examen   HH0-440   certification HH0-440

NO.17 Which VMware multi-pathing scheme should be used to avoid non-owning access with HDS modular
storage systems with multiple VMware servers?
A. Most Recently Used (MRU)
B. Fixed
C. Round-Robin
D. Extended Round-Robin
Answer: B

Hitachi   certification HH0-440   HH0-440   certification HH0-440

NO.18 When DB2 Deferred Write Threshold (DWT) is reached, high write activity occurs, this can degrade all
subsystems involved with the DB2 containers. Within the entire performance chain, which three
components are critical during these occurrences? (Choose three.)
A. host CPU
B. host memory
C. storage subsystem cache
D. storage subsystem front-end processors
E. storage subsystem disks
Answer: BCE

certification Hitachi   certification HH0-440   HH0-440

NO.19 Click the Exhibit button.
Which three conditions are likely causes for the write pending rates illustrated in the exhibit? (Choose
three.)
A. insufficient cache
B. loss of redundancy in write cache
C. heavy random writes to RAID5
D. heavy random writes to SATA drives
E. failure to distribute workload among sufficient array groups
Answer: CDE

Hitachi examen   HH0-440   HH0-440 examen   HH0-440   HH0-440 examen

NO.20 What happens when the Extended Round-Robin load balancing algorithm is used with an LDEV that
is executing only random type IOs?
A. Performance will be severely impacted.
B. Load balancing will be disabled for this LDEV.
C. Round-Robin will be used.
D. HGLAM will be notified of this inconsistency.
Answer: C

Hitachi   HH0-440   HH0-440   HH0-440 examen

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Nom d'Examen: HDI (Help Desk Manager)
Questions et réponses: 176 Q&As

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NO.1 Which practice is important in improving the supportive atmosphere found in an
open and positive work environment?
A. use of visual status boards
B. empowerment from management
C. access to computer telephony technologies
D. specific statement of performance expectations
Answer: B

certification HDI   HD0-300   certification HD0-300   HD0-300   HD0-300

NO.2 Which two service parameters are normally addressed in a Service Level
Agreement? (Choose two)
A. call flows
B. training material
C. products supported
D. days and hours of service
Answer: C,D

HDI   certification HD0-300   HD0-300 examen   HD0-300   certification HD0-300

NO.3 What are three ways to maintain a balanced and positive outlook when adapting to
new situations, priorities, or demands? (Choose three)
A. concentrate on common goals during times of disagreement
B. develop interests outside of work to provide a stress-free zone
C. identify trends in service, and then develop resources to meet those trends
D. create a personal network of advisors with whom you can share problems and
concerns.
Answer: A,B,D

certification HDI   HD0-300 examen   HD0-300

NO.4 Service Level Agreements document the level of service provided as well as the level
at which that service is provided by which two parties?
A. customer
B. stake holder
C. service provider
D. Help Desk manager
E. Service-level managers
Answer: A,C

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NO.5 Which three technologies enable Help Desks to achieve their performance goals?
(Choose three)
A. Automatic Call Distributor
B. Interactive Voice Response
C. Intra-monthly Monitoring System
D. Extra-diem Reporting Application
E. Customer Relationship Management
Answer: A,B,E

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NO.6 You are supporting someone from a different culture. How can you improve your
communication? (Choose three)
A. speak slowly and loudly
B. pause to verify understanding
C. encourage the person to ask for clarification
D. use proper/standard language expressions (eliminate slang)
Answer: B,C,D

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NO.7 Which three metric calculations impact customer satisfaction? (Choose three)
A. Average Talk Time
B. Abandonment Rate
C. First Call Resolution Rate
D. Averaged Speed of Answer
E. Average After Call Work Time
Answer: B,C,D

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NO.8 What should be addressed in a support center's marketing plan?
A. the support center's budget requirements
B. the support center's staffing requirements
C. the support center's implementation timelines
D. the support center's role in the corporate vision
Answer: D

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NO.9 You want to be prepared for a potential decrease in workforce scheduling based on
a decrease in customer service requests. What are the three most likely reasons for a
reduction in call volume? (Choose three)
A. Customers are better trained
B. Customers are more experienced
C. Business functions are outsourced
D. System are more stable and mature.
E. Overall business/workforce is reduced.
Answer: A,B,D

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NO.10 Your Help Desk is 24x7 and covers support for many areas throughout the country.
An upcoming snow storm is expected to cause power outage.
What helps you prepare for the upcoming days?
A. call answer plans
B. contingency plans
C. UPS usage reports
D. Gap analysis reports
Answer: B

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NO.11 What are three benefits of mentoring programs? (Choose three)
A. They help team members improve
B. They help retain personnel with optimal skills.
C. They allow team members potential growth opportunities.
D. They help team members develop strategic vision statements.
Answer: A,B,C

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NO.12 What are three functions of an effective support organization in managing
unresolved support issues? (Choose three)
A. recording unresolved issues
B. resolving customer issues
C. escalating unresolved issues
D. monitoring unresolved issues
E. communicating the status of issues
Answer: C,D,E

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NO.13 Your support organization has 20 frontline analysts. The Call Management System
produces performance reports that show the amount of time each analyst is on the
phone, performing wrap-up work, and not available. Reports also show the number
of calls taken and the average talk-time per agent.
Based on these reports, what should the manager do to improve the support
organization's performance?
A. publish trend reports for the group as a whole
B. publish a list of agents ranked by who has the most talk time.
C. Recognize and reward the individual who handles the most calls
D. Recognize and reward the individual who has the least :not available" time
Answer: A

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NO.14 Which statement about contract staffing is true?
A. Contract employees can only be let go by their company.
B. Contract employees receive more benefits than full-time employees
C. Contract employees may hinder teamwork if they do not work closely with full-time
employees
D. Contract employees are allowed to work hours that are not specifically defined by
their company.
Answer: C

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NO.15 Who is ultimately responsible for an employee's success or failure?
A. the employee
B. the employee's mentor
C. the employee's manager
D. the employee's team leader
Answer: A

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NO.16 An upcoming production rollout could heavily impact normal off-shifts. You decide
to move schedules to cover the upcoming increase in calls. After the staff expresses
their concerns about having to work the new shifts with little warning, you still
decide to implement your off-schedule shift change.
Which leadership trait does this show?
A. the ability to encourage team participation
B. the ability to discourage one-person domination
C. the ability to execute a plan despite adverse conditions
D. the ability to identify unpopular decisions as still necessary
Answer: D

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NO.17 A customer could not get through to a support representative when calling the Help
Desk in the morning. He had to call back later.
Which metric captures this situation?
A. Time in Queue
B. Abandonment Rate
C. Average Speed of Answer
D. First Call Resolution Rate
Answer: B

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NO.18 How can you pursue continuous learning to stay current with industry standards?
(Choose two)
A. create an individual development plan
B. conduct monthly performance reviews
C. volunteer for projects that require you to leam new information
D. communicate a need for change by providing a compelling business rationale
Answer: A,C

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NO.19 Organizational development needs are determined by which three methods?
(Choose three)
A. project analysis
B. position profiling
C. skill gap analysis
D. individual assessment
Answer: B,C,D

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NO.20 Which traits should a Help Desk manager look for an analyst to determine if the
analyst can effectively multitask?
A. handles stress and prioritize
B. takes the initiative and is creative
C. takes chances and switches topics
D. changes perspectives often and is self sufficient
Answer: A

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